Professional Services

Workshop 2: Team Agreements, 3 things

• The “3 Things” exercise is a relaxing and fun workshop for everyone to get to really know each other and is especially beneficial for making the new people feel at home.

• We facilitate a “Team Agreements” workshop where the team as a whole develops agreements for the practice that they are personally invested in and sign off on. These Team Agreements become the “Standard of Care” in the practice and goes beyond the handbook. This workshop is the 1st step in bringing the Team together.

Workshop 3: Productive Staff Meetings

• Well organized, well prepared and productive staff meetings are an essential part of any business. We personally attend and get involved with creating and coaching a successful Staff Meeting helping to facilitate one as an example.

Workshop 4: Learning how to work more effectively by Recognizing and Understanding the various Traits and Tendencies that create the personalities of you, your staff and patients

• This is a is very interactive Team Building Workshop that is custom tailored to your practice and places the staff members into separate teams. This workshop incorporates each staff member’s ProScan evaluation and brings to light their personalities, strengths, weaknesses, motivators, stressors and communication styles. Additionally, we incorporate a “Team Scan” which combines the different components of each team member creating a “Big Picture” of the practice so that each member really starts to understand each other and what makes the office “tick.”

• This workshop is a must and has great success ending with a fun jeopardy game! Practices love this workshop!

Workshop 5: Conflict Resolution

• This workshop addresses Team Building and all facets of Communication within the team and understanding potential conflict and reactions, perceptions etc. Additionally, we workshop current areas of miscommunication and conflict in the practice. You and your team will learn the “Retaliation Cycle” and Self Mediation Techniques that can be applied with each other and the chain of command.

Workshop 6: One on One Agreements and Mediation

• This is an all day Workshop facilitated and mediated by us and is personalized to you and your individual staff members. The objective is to coach you and your team on how to address and mutually resolve a variety of personal and general issues resulting in “agreements” and a “plan of action” between the individual parties.

• This is a very important workshop as it teaches how to create a safe and controlled environment for open communication among staff members that might never feel their issues could be resolved and may decide to leave a practice rather than trying to address them often resulting in significant talent loss.

• This workshop always brings issues that were underground and clears the air between team members so they can begin with a fresh start. It also helps team members to come up with ideas on what they need from each other to have a more productive and stress free environment.